Revolutionizing Operations with Digitization and Automation
Through digitization and automation, businesses can ensure the reliability of their most critical assets, create agile operations capable of adapting to any challenge, and build resilient supply chains that can withstand disruptions. By leveraging AI, IoT, and reliable weather data, connected operations offer real-time visibility into asset performance, enabling remote management, proactive supply chain optimization, and the reduction of operational costs.
Understanding Operational Innovation
Operational innovation goes beyond the concepts of operational improvement or excellence. While the latter focuses on refining existing processes to reduce errors, costs, and delays, operational innovation introduces entirely new approaches to core business functions such as fulfilling orders, developing products, and delivering customer service. It’s about reinventing the way work is done.
However, operational innovation requires a significant departure from traditional practices, involving transformative changes in how departments operate and collaborate. This deep change reshapes the foundation of a company—altering work processes, performance metrics, reward systems, job designs, and even organizational structures and leadership roles. For operational innovation to take root, it demands strong executive leadership, though senior managers often overlook its importance and are hesitant to embrace it when proposed by others. This reluctance often stems from the discomfort of navigating such radical transformation.
Ultimately, operational innovation is a profound change that reshapes every facet of an organization.